This is the refund policy for FillSell users who have issues with the subscription plan or orders. All refunds will be arranged within 24-48 hours.
Refund policy for subscription plan:
If you want to cancel your paid plan and downgrade back to free plan, you can do it at any time. FillSell will stop charging the next subscription fee. But we can’t refund the monthly cost that you have paid. After your cancellation, some services you enjoyed before may not be available.
Refund policy for orders:
We do our utmost to provide users with the best service. If there is any problem related to return and refund, please carefully read these contents.
How do I request a refund?
Contact your 1 to 1 account manager on FillSell.
Please provide these files to help solve your problems better and faster.
a. Take photos or videos of the damaged item and sent them to us to prove the damage.
b. Screenshots of the dispute between you and your customer, including name, date and content. They can come from PayPal dispute, email, live chat, and so on.
1. About return
2. Validity period of dispute proposal
3. Dispute denied
The following disputes will be denied.
FillSell will deny your dispute if the order status is closed.
FillSell will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
FillSell will deny the dispute caused by the following reasons:
a. Your customer does not like the product.
b. Product doesn’t match its description on the store page.
c. Product smells unusual.
FillSell will refund in these conditions:
1. Incorrect or missing products
FillSell has a strict quality inspection standard. All suppliers will check the product before shipping. We will give a full refund if the following occurs.
- Incorrect products with the wrong style, color, size, etc.
- Products with missing parts.
- Parcel lost during delivery.
Note: Don’t return the incorrect product. FillSell will refund or ask the supplier to resend the right one to your customer. If there is any problem about product size, take photos of how you make measurement and send to your account manager. Please make sure you use the right measurement method.
2. Damaged products
3. Shipping guarantee
FillSell provides a shipping guarantee. If the order delays, we will give a full refund. The shipping guarantee period starts from the date when the product leaves the supplier’s warehouse.
a. For orders shipped to North America, EU countries, Australia and New Zealand, FillSell gives a full refund if the shipping time is more than 30 days.
b. For orders shipped to South America, Middle East, India, and Africa, FillSell gives a full refund if the shipping time is more than 50 days.
Note: If the delivery delay is caused by insufficient address, unable to contact the customer, package unclaimed, etc, FillSell won’t refund.
4. Other conditions
FillSell won’t refund in these conditions:
1. Package unclaimed
2. Package alert
FillSell won’t refund or resend the package if the tracking information shows “Alert” and it’s caused by these: