Our Frequently Asked Questions

Start successful cooperation with these FAQs

Who does FillSell serve?

FillSell serves Shopify store owners who have over 20 orders per day, and is devoted to helping you find the lowest prices and best suppliers. The more orders you have, the more discounts factories and agents will offer you. Work with FillSell, and improve your dropshipping business to a brand new level.

How long can I get the quotations from the factories and agents after sending the inquiry?

After your inquiry request is sent, the system will send your request to the factories and agents who have settled in FillSell. They will quote for you within 24-48 hours after receiving the inquiry request.

How FillSell charge?

FillSell is suitable for Shopify store owners who have over 20 orders per day. Just $39 a month, all services available.
No extra fees.
We also launch FREE Plan. Click to View Now.

How long will the suppliers process the orders after payment?

All settled factories and agents have promised they’ll process orders quickly, which is 18-36 hours on average on business day.

Which shipping companies do FillSell work with?

FillSell requires all suppliers and agents to work only with our approved shipping companies to ensure that all products can be shipped faster to your customers. For example, DHL, CNE, UBI, 4PX, YunExpress, SF Express, YanWen, etc. We will keep raising standards and renew the list of shipping companies for better services.

What shipping countries/regions are available on FillSell?

Available countries/regions are as follows:

United States, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech, Estonia, Finland, Hungary, Latvian, Lithuania, Matera, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Australia, Canada, New Zealand

If you need to ship to an unmentioned country/region, we can provide other shipping methods according to your need.

What are the contact methods on FillSell?

These contact methods are available: Skype, Facebook Messenger, Email, Wechat, etc. You can contact FillSell in your most convenient way. And FillSell assigns an account manager to every paid customer. The account manager will immediately answer your questions in English.

How to connect my Shopify store to FillSell?

  • FillSell app is now on Shopify App Store. You can search “FillSell” and install the app. Your Shopify store will be connected after you login FillSell. Click to install.
  • You can also login FillSell, and then click “Add Store.” You will jump to the install page on Shopify App Store.

How FillSell work?

FillSell is committed to finding the lowest prices and best suppliers for you.
That is: you can input the product link of Shopify store and fill in some simple requirements, then your request will be sent to factories and agents that have settled in FillSell. They will quote for you within 24-48 hours. After receiving many quotations from suppliers, you can choose a most suitable one to add to the Import List, and push the product to your Shopify Store. FillSell will auto sync your orders. After you pay the orders, suppliers will transfer the products to logistics company, which will deliver the products to your customers.

What are the payment methods? Is PayPal available on FillSell?

FillSell supports credit card, PayPal, and account balance payment methods.

Is there a tracking num when product shipped?

Yes. There will be a tracking number when suppliers pass products to shipping companies. FillSell works with the fastest shipping companies and provides accurate tracking numbers.

How FillSell guarantees that the products shipped are of high quality?

All factories and agents have been strictly reviewed and promised that all products are of high quality. We’ll try our best to provide good products. In case of quality issues, we will assist you in handling after-sales problem.

Will FillSell guarantee the order transaction?

Yes. FillSell guarantees each order transaction. We strictly verify every supplier and agent and require them to provide high-quality products. If there is a problem, we will take responsibility and help to solve it at once.

Is it possible to customize logos, tapes, and gift cards on FillSell?

Customization service depends on specific products and suppliers. FillSell will help communicate with the supplier if you need and try best to meet your requirement. Customization may charge additional fees.

Questions about FillSell?
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